Question 1

Does the agent need inbound network access to my SAP hosts?

Accepted Answer

No. The agent is outbound-only. It polls Farrenio over HTTPS for its config and pushes metrics the same way. No new firewall rules, no exposed ports on your SAP boxes.

Question 2

Can my service desk see alerts without touching production?

Accepted Answer

Yes. The service_desk role is read-only on alerts and incidents, with no SAP transaction access, no config changes and no token reveal. Granular 92-permission RBAC means you can carve out exactly what each team sees.

Question 3

How long does a proof of concept take?

Accepted Answer

A 30-minute call to scope. We typically have one production SID streaming live metrics within an hour of agent install, and the rest of the landscape follows as fast as you can roll out the package.

Service degradation

Components

Uptime history