Does the agent need inbound network access to my SAP hosts?

No. The agent is outbound-only. It polls Farrenio over HTTPS for its config and pushes metrics the same way. No new firewall rules, no exposed ports on your SAP boxes.

Can my service desk see alerts without touching production?

Yes. The service_desk role is read-only on alerts and incidents, with no SAP transaction access, no config changes and no token reveal. Granular per-action RBAC means you can carve out exactly what each team sees.

How long does a proof of concept take?

A 30-minute call to scope. We typically have one production SID streaming live metrics within an hour of agent install, and the rest of the landscape follows as fast as you can roll out the package.

Automation · 10

Runbooks, not heroics

Every SAP team has procedures that live in one person's head: the kernel update steps, the client copy checklist, the sequence that has to be followed after a failed transport, in exactly that order.

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When that person is on holiday

The procedure is either delayed or improvised, and neither is great on a production system. Written documentation helps, but it drifts from reality and nobody checks the prerequisites the same way twice.

Unattended scripts are not the answer either. They hide what happened, and on SAP systems the cost of a step that silently failed is high.

What a good SAP runbook does

Checks prerequisites first
Before the first step runs, not halfway through.
Shows each step
The operator sees what will run and what came back.
Stops honestly
A failed step reports failure, rather than letting the procedure carry on as if it had succeeded.
Leaves a record
Every action attributable to a named person.

How FCC runs procedures

Guided runbooks

Prerequisites validated before execution, steps shown to the operator.

Audit trail

Every action written to the audit trail with the person who ran it.

Routine Basis operations

Including kernel patching and client copy procedures.

People stay in charge

Automation as guided procedures, not unattended scripts.

The benefit is not only speed. The third person to run a procedure gets the same result as the first, and the knowledge belongs to the team.

Go deeper

Topic

SAP Basis automation

What FCC automates and how.

Blog

SAP kernel patching guide

A procedure worth turning into a runbook.

Blog

System refresh and client copy

Planning and running it safely.

Common questions

Do runbooks run unattended?

No. They are guided procedures: an operator starts them, sees each step and its outcome, and everything is recorded.

What happens when a step fails?

The procedure stops and reports the failure, so nobody mistakes a partial run for a successful one.

Turn one procedure into a runbook.

Pick the procedure your team depends on one person for, and we will look at it together. FCC is in Beta.

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"SAP" and SAP product names are used descriptively. Farrenio Cloud Control is a Farrenio product and implies no partnership with or endorsement by SAP.