Does the agent need inbound network access to my SAP hosts?

No. The agent is outbound-only. It polls Farrenio over HTTPS for its config and pushes metrics the same way. No new firewall rules, no exposed ports on your SAP boxes.

Can my service desk see alerts without touching production?

Yes. The service_desk role is read-only on alerts and incidents, with no SAP transaction access, no config changes and no token reveal. Granular 92-permission RBAC means you can carve out exactly what each team sees.

How long does a proof of concept take?

A 30-minute call to scope. We typically have one production SID streaming live metrics within an hour of agent install, and the rest of the landscape follows as fast as you can roll out the package.

Pricing

Pricing that scales with your landscape

Priced by systems rather than seats, so bring the whole team. Start with a single SID, move up when the landscape does, and talk to us once you outgrow one.

Starter

One SAP system

A single production SID you cannot afford to be blind on. Everything a Basis person needs to stop logging into SAPGUI to answer "is it healthy?".

One SID, production or a pilot
ABAP + sapcontrol collectors
SM50, SM37, ST22, SM21, SM12 in the browser
Threshold alerts by email
MFA, 8 roles, 92-permission RBAC
Audit trail: 365 days on auth events, 180 on the rest

99.5% platform SLA

Business

One landscape · up to 6 systems

Your PRD, QAS, DEV and sandbox as one estate. The tier most in-house Basis teams land on, because a landscape is the unit they actually operate.

Up to 6 SIDs in one landscape
Everything in Starter
HANA SQL + OS-layer monitoring
Slack, Teams, PagerDuty routing + severity escalation
Incidents, SLA compliance, maintenance windows
Scheduled reports and PDF / CSV export
Business-hours support

99.9% platform SLA

Enterprise

Multiple landscapes · scoped with us

More than one landscape, several customers, or a procurement process. We size it against your actual inventory rather than selling you an "unlimited" number nobody checks.

Multiple landscapes, sized on your inventory
Everything in Business
Multi-tenant with per-customer RBAC and isolated audit
SAML / OIDC SSO, on the roadmap and scoped with you
Automation runbooks: client copy (SCCL), SCC5, sapcontrol
API tokens and an audit-log API your SIEM can pull
Custom audit retention
24/7 support with SLA credit

99.95% platform SLA

Compare plans · feature matrix

27 rows across monitoring depth, alerting, security, reporting and support, showing what each tier includes.

Open matrix

Calculate your ROI

Interactive calculator. Plug in your SAP estate size and admin headcount to see hours saved per year and payback period.

Open calculator

Compare plans

Feature	StarterOne SAP system	BusinessOne landscape · up to 6 systems	EnterpriseMultiple landscapes · scoped with us
Coverage
SAP systems (SIDs)	1	Up to 6	Scoped with you
Landscapes	—	1	Multiple
Users / seats	Unlimited	Unlimited	Unlimited
Monitoring
sapcontrol + ABAP RFC collectors	Included	Included	Included
SM50, SM37, ST22, SM21, SM12	Included	Included	Included
SM04, SM66, SM59, DB02, ST03	Not included	Included	Included
HANA SQL monitoring (SYSTEMDB + tenants)	Not included	Included	Included
OS layer: CPU, memory, disk, inode	Not included	Included	Included
AI anomaly detection and forecasting	Not included	Included	Included
Alerting and response
Threshold rules	Included	Included	Included
Email notifications	Included	Included	Included
Slack, Teams, PagerDuty	Not included	Included	Included
Escalation by severity, per-step delay	Not included	Included	Included
Incident workflow	Not included	Included	Included
SLA compliance + maintenance windows	Not included	Included	Included
Per-customer alert thresholds	Not included	Not included	Included
Security and access
MFA and Google OAuth	Included	Included	Included
92-permission RBAC across 8 roles	Included	Included	Included
Auto-block and IP allowlist	Included	Included	Included
SAML / OIDC SSO	Not included	Not included	Roadmap
Multi-tenant with isolated audit	Not included	Not included	Included
API tokens	Not included	Included	Included
Automation
sapcontrol start / stop / status	Not included	Included	Included
Client copy (SCCL) and delete (SCC5)	Not included	Not included	Included
Scheduled runbooks	Not included	Not included	Included
Reporting and audit
Audit trail of privileged actions	Included	Included	Included
Audit retention	365d auth / 180d rest	365d auth / 180d rest	Custom
Scheduled reports	Not included	Included	Included
PDF / CSV export	Not included	Included	Included
Audit-log API for SIEM pull	Not included	Not included	Included
Support
Support channel	Email	Business hours	24/7
Platform SLA	99.5%	99.9%	99.95%
SLA credit	Not included	Not included	Included

Not sure which line matters for your estate? Tell us your inventory and we will map it row by row.

Pricing FAQ

How is pricing calculated?

Per system, with no hidden seats, so add as many users as the team needs. Starter is a single SID, Business is one landscape of up to six, and Enterprise is scoped against your real inventory. There is no "unlimited" tier on purpose: we would rather agree a number than sell you one nobody checks.

Do you offer annual contracts?

Yes, annual contracts get a discount. Monthly is fine too for shorter engagements or PoCs.

What counts as a SID?

Each unique SAP system identifier across PRD / QAS / DEV / sandbox. HANA tenants on the same SYSTEMDB count once. A landscape is the set of SIDs that belong to one system track, typically PRD, QAS, DEV and a sandbox.

Is the AWS Reseller side bundled?

No. AWS resale and the monitoring platform are decoupled, and many customers use one without the other. They're cheaper together but never bundled-or-nothing.

Can I trial it?

Yes. Request a demo, we'll set up a sandbox tenant against a non-production SID. Typical PoC runs 14 days; production SIDs join later via the same agent.

Tell us about your estate.

We'll come back with a sized tier and an exact monthly number, usually within one business day. No automated quote generator, no anchor pricing tricks.

See AWS resale pricing